Terms of Service

Who we are

Playmetric is provided by DX2 Productions Ltd, trading as Playmetric (Stripe billing name: Play Metric), at playmetric.co.uk. Support: play@playmetric.co.uk or the contact form.

These terms are between DX2 Productions Ltd and the adult who registers, or the club that pays for a team plan. They sit alongside the Privacy Policy. A plain-English product page about how we keep children’s data private is on Privacy.

Who the service is for

Playmetric is for coaches, club officers, adult parents or guardians, and players aged 16 or over tracking grassroots and youth football. Under-16s must not create their own login. Do not enter real children’s data into the demo club.

You must be able to enter a binding contract under the law of England and Wales, or use the service on behalf of a club that can.

Accounts

Keep your password to yourself. You are responsible for activity on your login. Coaching invites are adult-only. Parents and 16+ players register themselves and see only their own child or own record unless that adult is also an approved coach.

A 16+ player login is age-gated on birth year only. If you are under 16, a parent or coach must add you. We may suspend an account that looks like an under-16 login.

Club and coach responsibilities

The club (or the adult who creates a holding name until a coach arrives) is responsible for the data it enters: squad lists, fixtures, photos, and who it invites. In particular you must:

• Enter only match-needed child data — not extra contact, medical, or location fields the product does not ask for
• Record photo permission honestly and stop showing a photo when permission is denied or withdrawn
• Invite only adults as coaches; never invite a child to a coaching role
• Not publish youth profiles, squad lists, or leaderboards outside the login-gated product
• Use Match Mode and reports for the team you actually run, not to rank children or label ability
• Tell parents, in your own club notice if you need one, that you use Playmetric

Club isolation is enforced in software: queries are scoped from the signed-in club. You must not try to bypass that, scrape other clubs, or share sign-in details to give outsiders a squad view.

Acceptable use

Do not use Playmetric to:

• Create public youth profiles, public player pages, or public youth leaderboards
• Store medical records, diagnoses, or medication beyond the coarse availability statuses the product offers
• Track a child’s live location or add GPS trails
• Run AI talent scores, automated ranking, or advertising against children’s data
• Upload photos without an appropriate permission state
• Attempt unauthorised access, disrupt the service, or reverse-engineer it for attack
• Enter another person’s data you have no right to enter

We may suspend or close an account that breaks these rules, especially where children’s data is at risk.

Subscriptions and billing

Club plans are billed per active team: currently £5 incl. VAT a month or £50 incl. VAT a year per team, with a five-team pack at £20 incl. VAT a month or £200 incl. VAT a year. Each player record is £5 incl. VAT per year — a 16+ own login or a child a parent sets up. One player is one subscription.

Prices on the marketing site are a guide until they match the Stripe Price IDs configured on the server. Checkout is Stripe-hosted. Playmetric stays the merchant of record. You can manage or cancel through the Stripe customer portal when billing is enabled.

While Playmetric is in beta, public signup is a free application subject to approval. Approved clubs receive complimentary access for the beta period; Stripe checkout is not required to apply. After beta, subscriptions may be optional until a server setting turns enforcement on. If enforcement is on, unpaid club Match Mode or an unpaid player-record seat can be limited as the product describes at checkout. An unpaid parent-child seat must not lock the club’s Match Mode. Complimentary access granted by the platform operator is separate from a 14-day trial.

Fees are in pounds sterling and are VAT-inclusive: the figure on screen is the amount charged. An optional 14-day trial is £0, then the same VAT-inclusive recurring price. We do not add VAT on top of the advertised total at Checkout.

Chargebacks and failed payments are handled through Stripe. We can pause access while a payment remains failed after reminders.

Club fund

If someone joins Playmetric through a club’s share or join link, 10% of their recurring team and player subscriptions can go to that club’s pot. That share is 10% of the amount paid on a non-zero invoice. While Stripe Tax is off, invoices have no tax line, so that is 10% of the VAT-inclusive charge. If Stripe later reports VAT separately, the share stays 10% of the net (ex-VAT) figure. £0 trial invoices do not credit the pot. Playmetric remains the seller on the receipt. After the club completes Stripe Connect payouts, that share is transferred to the club — not to a parent or supporter who shared the link.

This is not an affiliate marketing programme and it is not a personal commission. Holding or unclaimed clubs can accrue a pot until a team manager or secretary takes the club over and finishes payout setup. Stripe may need identity checks for the adult who claims payouts.

Availability

We aim to keep Playmetric usable on the touchline, including an offline queue for match events, but we do not promise uninterrupted service, a particular uptime percentage, or that every device will stay awake. Hosting, your signal, and the browser are outside our full control.

We may change or withdraw features where we have to — for example to protect children, to fix a security issue, or to stay within what the product is allowed to collect. We will not add under-16 logins, public youth profiles, GPS tracking, medical records, or AI ranking as ordinary product work.

If something goes wrong

Playmetric is a record-keeping tool. It is not a substitute for a coach’s duty of care, a club’s safeguarding policy, or professional advice.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else the law of England and Wales does not allow us to limit.

For other losses, we are not liable for lost fixtures, lost trophies, disappointment, or indirect loss (for example a missed selection debate that used our stats). Our total liability to you for a claim about the service is limited to the fees you paid us for the 12 months before the claim, or £50 if you have paid nothing.

Ending the service

You can stop using Playmetric and cancel paid plans in the Stripe portal. Club Admins can export a player’s minimum fields, archive a record, or anonymise it in Privacy & data. Anonymisation in the live database does not instantly wipe host backups.

We can close an account or a club workspace for unpaid fees, misuse, or safeguarding risk. We will try to give notice unless doing so would increase harm.

Changes to these terms

We may update these terms as the product changes. The date at the top is the latest edit. Continued use after a published change is treated as acceptance of the new terms.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer who lives elsewhere in the UK may also use their local courts where the law gives them that right.

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